Refund policy

 

• Retail Items: All sales are final to ensure that we keep YOU our customers safe and ourselves during this pandemic. Please be sure of your purchase prior to making it.  
  
  

SHIPPING

How much is shipping?

• Shipping is generated at checkout.
• We also offer Shipping Worldwide & can get back to you on international rates. 

Do you ship internationally?

How do I track my package?

• You can check on the status of your order at any time by emailing the customer support desk at Orders@tyebogle.com

• If you're still not sure, just email us. We're happy to help.

• With the global pandemic, our nation is facing, your order processing and shipping time may be affected. Please allow up to 7-10 business days for your order to be processed. Once processing time is complete, please allow up to 15 business days for your order to arrive. Please ensure all address and shipping information is correct upon checkout, as we are unable to make any changes, modifications, or cancellations. All tracking information will be sent to your purchase email.

   

• *Standard UPS shipping charges will apply to your orders based on product weight & destination. No free or expedited shipping options available. *

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  General Shipping Policy

  
  

  Thank you for shopping at tyebogle.com... We process and assemble orders in our home or warehouse daily Monday through Friday.  All processed and assembled orders are shipped by 3pm (EST) Monday through Friday.

  Shipping Options (Domestic Orders)

  We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

  
  

  **Due to the Covid-19 impact, UPS has suspended their expedited shipping arrival guarantees; therefore we are unable to guarantee the shipping time on expedited shipping options.**

  
  

  Order Processing Time

  Please allow up to 7 business days for us to process your order.  All orders processed after 3pm (EST) will be considered next business day orders.  (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (EST) will continue processing on the following business day.)

  
  

  Shipping Options (International Orders)

  We offer a variety of economical and expedited international shipping options from USPS First Class Package International to UPS Worldwide Expedited. Additional carrier options are available on our website during the checkout process.

  
  

  Canadian Customs Regulations

  Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

  
  

  International Customs Regulations

  The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check the country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we can not issue a refund.

  
  

  Incorrect Shipping Information

  If a package is returned to Tye Bogle Hair Collection due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Tye Bogle Hair Collection ® LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. 

  
  

  No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

  
  

  Lost or Stolen Packages

  Tye Bogle Hair Collection® LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

  
  

  It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

  
  

  Items Not in Stock

  We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on backorder. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you. 

  
  

  All sales are final.

STILL, HAVE QUESTIONS?

• Sure, no problem! Just email us at Orders@tyebogle.com and we'll get back to you right away. 

We kindly ask that you email us at orders@tyebogle.com with any questions, comments, or concerns you may have. Your feedback is valuable to us and we are always happily standing by. 

 

Thank you for your continued patience and support of Tye Bogle Hair Collection!